According to the complaint, in 2018, the apartment building where the applicant lived was demolished, and the construction company issued a guarantee letter promising a two-room apartment within one year. However, despite the completion of the construction of the said building, the promised apartment was never provided. In 2022, the apartment intended for the applicant was sold to another person, leaving him and his family without housing. Numerous appeals by the citizen to the relevant authorities have yielded no results.

This complaint has been taken under control by the Ombudsman and is being examined by its regional representative in Tashkent. Necessary documents are being collected, and measures for response are being prepared.

Additionally, regional representatives of the Ombudsman in Kashkadarya and Namangan regions are also studying complaints related to violations of citizens’ personal and economic rights directly on-site.

It should be noted that if the information provided in the complaints is insufficient or if circumstances requiring clarification arise, an on-site investigation is organized.

Some of these complaints have been resolved on-site, while others are still under review. Documents are being collected, and investigations are ongoing. Based on the results of these checks, appropriate response measures will be prepared.

We remind you that, in accordance with Article 10 of the Law of the Republic of Uzbekistan “On the Authorized Person of the Oliy Majlis of the Republic of Uzbekistan for Human Rights (Ombudsman),” the Ombudsman considers complaints from citizens of the Republic of Uzbekistan, as well as foreign citizens and stateless persons residing in Uzbekistan, regarding the actions or inactions of organizations or officials violating their rights, freedoms, and lawful interests, and has the authority to conduct independent investigations.

Press Service of the Authorized Person of the Oliy Majlis of the Republic of Uzbekistan for Human Rights (Ombudsman)